Welcome to London's Skoda Independent Garage.We have a team of independent Skoda specialists who can sort out anything from basic Skoda servicing to advanced technical Skoda cars problems. One of the best independent Skoda Master Technician on site offering knowledge and experience using the latest Skoda Main Dealer garage compulsory diagnostics equipment.
Service and Maintenance - How we look after your ŠKODA and you
We pride ourselves on offering the highest level of customer service and satisfaction to make sure that owning your ŠKODA is an easy and enjoyable experience. ŠKODA owners seem to agree - in 2011 we won the Auto Express Driver Power survey for the third year running!
Being ŠKODA approved, our technicians are specially trained to know your car inside out. Replacement parts (only genuine ŠKODA replacement parts) are kept in stock or usually delivered within 24 hours, so you'll spend the absolute minimum of time without your car when any service or maintenance is due.
Our retailers also sign up to the Customer Promise - a set of consistently high standards that ensure great service and make sure you know what to expect each and every time you visit a ŠKODA retailer.
Service Plans
If you are buying a used ŠKODA, you can now benefit from the used car service plan* for just £329.
Whatever your circumstances, ensure you benefit from 2 years or 20,000 miles servicing (whichever comes first). Services are undertaken by specialist ŠKODA trained technicians who have the knowledge and expertise to service your car as it should be with the use of genuine approved parts.
Not only will we keep your ŠKODA in perfect running condition, your full service history will also be maintained. The used car service plan is fully transferable to subsequent buyers should you decide to sell your ŠKODA before the plan ends.
The service plan includes a maximum of:
- 1 x Oil change at 10,000 miles or 12 months
- 1 x Inspection service at 20,000 miles or 24 months
- 1 x Dust and pollen filter at 24 months
- 1 x Brake fluid change at 24 months (if required)†
- 1 x Fuel filter (if required) †
- 1 x Air filter (if required) †
For more information about how ŠKODA can help you with your servicing costs please have a read of our Service Plan leaflet.
ŠKODA Customer Promise
As always we are working to ensure your happiness and here's how we intend to do it...
Care and consideration for you and your car
We will:
- Work competently and in your best interests
- Treat you as a valued individual and respect and care for your property
A flexible and convenient service
We will:
- Provide flexibility and choice of dates and times for booking and collection
- Ensure our price will be all-inclusive for the work we agree to undertake
- Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
- Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
- Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight
Expertise and attention to detail with no surprises
We will:
- Complete the work as agreed with you
- Always gain your authority if any additional work is required
- Keep you informed of progress and advise you when your car is ready
- Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:
- Any components that require replacing immediately
- The point at which any part of your car should be re-checked in the near future
- Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
- Always use genuine ŠKODA parts and accessories
- Wash your car following a Service
A clear explanation of our work
We will:
- Ensure our invoice matches the booking price
- Provide a full explanation of work completed and any charges made
- Communicate clearly in an open and honest way avoiding jargon
- Review the vehicle condition report and explain all work completed
- Where possible, perform a walkaround of the vehicle with you
- Value your feedback and will encourage you to complete our Your Opinion Counts survey so you can tell us what you liked and how we can improve further
Looking after your budget
ŠKODA Finance offers you a choice of three fixed-cost maintenance plans to help you budget for keeping your car in tip-top condition.
As well as simplifying your budgeting, the plans make sure your ŠKODA is properly serviced and safe to drive. They also provide you with a full service history from a ŠKODA retailer, which will help keep its value up for when you come to sell or part-exchange it.
The three plans to choose from are:
- Service
- Service and maintenance
- Service, maintenance and tyres
For further details, talk to your ŠKODA-approved retailer. Fixed-cost maintenance is provided by ŠKODA Finance, a trading name of Volkswagen Financial Services (UK) Limited.
Article source: www.skoda.co.uk
